How to delete your E7gz account and the data we hold about you.
You can ask us to delete your account and its data at any time. This page is open to everyone and does not require installing the app.
If you can still sign in, deleting from inside the app is immediate and needs no approval:
Use the form at the bottom of this page. We verify that the account is yours before acting on the request — an unverified request would mean anyone who knows your phone number could close your account. We may call the registered number or email to confirm.
Requests are completed within 30 days at the latest, usually within days.
Once done, the account cannot be signed into again and cannot be restored.
Only financial records remain: order amounts, payments, invoices and wallet movements. Egyptian law requires us to keep accounting books, and these records are also the other half of somebody else's transaction — deleting an order amount destroys the invoice of a customer or a service centre who asked for nothing.
Those records are separated from your identity: the amount and the date remain, and no name, number or email remains to tie them to you.
A request is refused for now — with the reason stated — in these cases, because deleting would harm you or someone else:
In every case the app tells you exactly what is needed so that you can leave.
For when you cannot sign in. We will contact you on the registered details to verify before acting.
E7gz