What is E7GZ?+
Getting Started E7GZ is a car-services booking platform. Discover trusted service centers, book appointments in seconds, pay securely, and manage your bookings, wallet, points and notifications in one place.
How do I create an account?+
Getting Started Open the E7GZ app or e7gz.net, sign up with your name, email and phone number, then start booking. You must be at least 18 years old.
How do I find a service center?+
Getting Started Browse or search centers, filter by service, and open any center to see its services, working hours, ratings and reviews before you book.
Can I save centers I like?+
Getting Started Yes. Add any center to your favorites and reach it instantly next time from your favorites list.
How do I change the language?+
Getting Started E7GZ is available in Arabic and English. Switch the language anytime from the language toggle; your choice is saved for your next visit.
How do I book a service?+
Bookings Open a center, choose a service and an available time slot, confirm, and pay with your wallet or a card via Paymob. You will receive a confirmation for your booking.
Where can I see my bookings?+
Bookings All your bookings — with their status, details and history — are available under “My bookings” in your account.
What do the booking statuses mean?+
Bookings Pending (awaiting confirmation), Confirmed, In progress, Completed, and Canceled.
Can I reschedule a booking?+
Bookings Rescheduling is not available from your account. Please cancel the booking (cancellation and refund rules apply) and book a new slot, or contact support for help.
Which payment methods are supported?+
Payments You can pay online by card or mobile wallet through Paymob, with a saved card, or using your E7GZ wallet balance.
Is my card information safe?+
Payments Yes. Card payments are processed directly by Paymob. We never store your full card number or your card security code (CVV).
Can I save a card for faster checkout?+
Payments Yes. Save a card, set a default, or remove it anytime from your payment methods. We keep only a secure Paymob token with the card brand and last four digits.
Is there a service fee?+
Payments A non-refundable service fee may apply to a booking. The amount is shown before you confirm and pay.
What is the E7GZ wallet?+
Wallet & Points It is your in-app balance used to pay for bookings. You can top it up by card or mobile wallet, and eligible refunds are credited to it instantly, so you can reuse them on your next booking.
How do I top up my wallet?+
Wallet & Points Open your wallet and tap “Top up”, enter the amount, and pay by card or mobile wallet through Paymob. Your balance is updated as soon as Paymob confirms the payment — usually within moments. If the payment fails or is cancelled, nothing is added and you are not charged.
How do I pay with my wallet?+
Wallet & Points At checkout, choose “Wallet” as your payment method and the booking total is deducted from your balance.
How do reward points work?+
Wallet & Points You collect points through your activity on the platform. If you cancel a booking, the points associated with it are deducted.
How do I redeem my points?+
Wallet & Points Convert points into a discount voucher from the Points screen — every 50 points equals EGP 1 of discount — then apply that voucher at checkout.
Do my points expire?+
Wallet & Points Points may carry an expiry date when granted, and an automatic process expires them when due. You can review your points history anytime.
How do I use a voucher or offer?+
Offers & Vouchers Enter your voucher code at checkout. If it is valid, the discount is applied to your total before payment.
Why was my voucher rejected?+
Offers & Vouchers A voucher can have a minimum order amount, a maximum discount, total or per-user usage limits, an expiry date, and an active status — one of these conditions may not be met.
Where can I see my vouchers?+
Offers & Vouchers Your available and used vouchers are listed under “My vouchers”.
How do I cancel a booking?+
Refunds & Cancellations Open the booking and choose Cancel. You can cancel while it is active; a completed or already-canceled booking cannot be canceled.
Will I get a refund when I cancel?+
Refunds & Cancellations Cancel more than 2 hours before the appointment for a full refund minus the non-refundable service fee. Within 2 hours, a partial refund applies after center compensation. Refunds go to your wallet.
Is the service fee refundable?+
Refunds & Cancellations No. The service fee is non-refundable in all cases.
What if the service center cancels my booking?+
Refunds & Cancellations You receive a full refund of the eligible amount to your wallet, with no penalty and no points deduction.
How long do refunds take?+
Refunds & Cancellations Refunds are credited to your E7GZ wallet immediately after a successful cancellation. Refunds are not returned to your bank card.
What notifications will I receive?+
Notifications Booking confirmations, reminders, status changes and account alerts — delivered via in-app notifications, email, and push notifications.
How do I manage notifications?+
Notifications Read, mark all as read, or delete in-app notifications from the notifications screen. Manage push notifications from your device settings, and opt out of marketing anytime.
I am not receiving push notifications.+
Notifications Make sure notifications are enabled for E7GZ in your device settings and that you are signed in, then reopen the app to refresh.
How do I leave a review?+
Reviews & Ratings After a completed booking, rate the service center from 1 to 5 stars and add a comment to share your experience.
Where do the ratings come from?+
Reviews & Ratings Ratings and reviews are submitted by real customers after their bookings, helping others choose with confidence.
Are reviews tied to real bookings?+
Reviews & Ratings Yes. Reviews are linked to your bookings, so they reflect genuine visits.
How do I update my profile?+
Account & Security Edit your name, contact details and profile photo from your account settings.
How do I change my password?+
Account & Security Use “Change password” in your account settings. Passwords are stored only as secure one-way hashes.
How is my data protected?+
Account & Security Data is transmitted over encrypted HTTPS, passwords are hashed, access is role-based, and sensitive actions are recorded in audit logs. See our Privacy Policy for details.
How do I delete my account?+
Account & Security Contact support at support@e7gz.net to request account deletion. Some records may be retained where legally required.
Where can I find your Terms, Privacy and Refund policies?+
Account & Security You can read our Terms & Conditions, Privacy Policy, and Refund & Cancellation Policy from the links in the website footer.
I own a service center — what can I do on E7GZ?+
Service Providers Service centers manage their listing, services and bookings, update a booking’s status, and mark services as completed.
How are provider cancellations handled?+
Service Providers If a center cancels a confirmed booking, the customer receives a full refund of the eligible amount to their wallet, with no penalty.
How do I list my service center?+
Service Providers Contact us at support@e7gz.net to get started as a service provider on E7GZ.
How do I contact support?+
Technical Support Email us at support@e7gz.net. We are happy to help with bookings, payments, refunds or your account.
The app is not working or I found a bug.+
Technical Support Make sure you are on the latest version and connected to the internet, then contact support@e7gz.net with the details so we can help quickly.
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